Transportation
At a Glance
Transportation
Transportation services helps providers coordinate non-emergency medical transportation for eligible members. Ensure compliance with MHCP guidelines for trip authorization, documentation, and billing through MN–ITS to support timely and accurate reimbursement.
Training & Reference Materials
Assisted, Wheelchair, and Stretcher Transportation Requests
Transportation requests for Modes 4, 5, and 6 can be submitted via the Atrezzo Provider Portal or phone. Please note that a medical necessity questionnaire must be completed.
Screening for the medical necessity questionnaire can be completed by submitting the request via the Atrezzo Provider portal (24hrs/day) or by calling the customer service team at 844-681-8144 during business hours.
Protected Transportation
Protected Transportation is a state administered nonemergency medical transportation (NEMT) transport level of service. It is intended for use by a member who received a transportation level-of-service (LOS) assessment, and whose assessment determined that other forms of transportation are not appropriate. The member must require transport by a provider who meets both of the following criteria:
Mental health crisis teams certify the member for protected transportation services using the Protected Transport – Level-of-Service (LOS) Assessment (DHS-6715) (PDF). Submit the form to Acentra via the Atrezzo Provider Portal (preferred) or via fax 844-673-8033.
Frequently Asked Questions
Transportation FAQ Coming Soon!