All future correspondences will be marked with the Acentra Logo, however; our current website (www.mhcp.kepro.com) as well as existing email addresses will be migrating in the coming months. Please watch for future announcements on how this may impact you.

For more information, please visit https://acentra.com/.

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PROVIDERS: To make sure that your request gets routed to the right department, please only use reconsideration on previously denied cases.

If you are needing additional units, please make the request on the original case.  Please do not create a new case.

• Prior Auth = services which are currently being received or a  date span that includes today’s date
• Retro= services or dates which have been completed

Choose Reconsideration: only on existing cases in which a service or date span has previously been denied.

Please email MNProviderIssues@kepro.com for assistance.

Training available: https://mhcp.kepro.com/training.