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General Provider Resources

Reference Material | Atrezzo Provider Portal Resources

Reference Material

MHCP Manual

Fraud & Abuse

Medicaid fraud is a deliberate withholding or hiding of information or giving false information to get Medicaid or FAMIS Plus benefits. Medicaid fraud also occurs when a provider bills Medicaid for services that were not delivered to a Medicaid recipient, or if a recipient shares his/her Medicaid number with another person to get medical care. Anyone convicted of Medicaid fraud in a criminal court must repay the Medicaid program for all losses (paid claims and managed care premiums) and cannot get Medicaid for one year after conviction. In addition, the sentence could include a fine of up to $25,000 and/or up to 20 years in prison. You may also have to repay the Medicaid program for any claims and managed care premiums paid during periods you were not eligible for Medicaid due to acts not considered criminal.

Forms, How-To Guides, and Newsletters

Prior Authorization Form for most requests

DHS 4695 Prior Authorization Fax Form

Provider Quick Reference Guide for Reconsiderations

Submitting a Medical Assistance Appeal-Reconsideration Request for Providers

 

Newsletters

Beginning January 1, 2026, Acentra will reduce turnaround times to 10 days for pended cases and 72 hours for expedited cases, with incomplete expedited requests now resulting in rejection. Expedited reviews only apply when delays could seriously impact a member’s life, health, function, or create risk of severe pain or emergency. A new Member Portal will launch, allowing Medicaid recipients to view authorizations and submit appeal documents. Providers are encouraged to use the Atrezzo Portal for faster, easier documentation submission and case communication. For more details see the attached newsletter below.

MN UM 2026 Provider Updates

 

Take advantage of Acentra Health's online resources!

Acentra Health's training materials are available in various file formats which may require specific tools to enable you to view them. The file types and links to the associated tools which you may need to download and install are listed below:

  • For file type .pdf use the Adobe Acrobat Reader.
  • For file types .ppt and .pptx use the Microsoft PowerPoint viewer if you do not have Microsoft PowerPoint.

 

  • All
  • Provider Portal Admin
  • Quick Reference Guides
  • Videos

How to Register for the Atrezzo Provider Portal

File type: .pdf

How to Request a Reconsideration

File type: .pdf

Action Function Case View

File type: .pdf

Adding Additional Supporting Information (Within Case)

File type: .pdf

Atrezzo Portal Multi-Factor Registration Process

File type: .pdf

How to Add a User

File type: .pdf

How to Add a Chrome Browser

File type: .pdf

How to Complete a Saved Request

File type: .pdf

How to Reset a Password or Unlock Account

File type: .pdf

How to Update User Profile

File type: .pdf

How to View a Determination Letter

File type: .pdf

Atrezzo Provider Portal – Adding and Managing Users

File type: .mp4

How to Change Context for Multiple Provider Locations

File type: .pdf

How to Add Additional Providers

File type: .pdf

MN Atrezzo Provider Portal Administrator Training

File type: .mp4

Contact Us
MN SUD:MinnesotaASAM@acentra.com
Dental:DentalMNMedicaid@acentra.com
MN EMA: EMAMNMedicaid@acentra.com
MNproviderissues@acentra.com
P: (866) 433-3658
F: (866) 889-6512

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McLean, VA 22102

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